Privacy Policy

Who we are

Effective Date: 3rd August 2025

Our website address is: https://vkraf.com/

V Kraf Enterprise (“we”, “our”, or “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website or communicate with us.

Personal Data We Collect

We may collect and process the following personal data:

1. Name
2. Email address
3. Phone number
4. Message content and product enquiry details
5. Any other information you voluntarily provide to us

We may also collect non-personal technical data (e.g. browser, IP address, pages visited) for analytics.

How We Use Your Data

Your personal data is used for the following purposes:

1. To respond to your product enquiries and quotation requests
2. To communicate with you via WhatsApp or email
3. To improve our website and customer service
4. For administrative and operational purposes
5. To comply with legal obligations

We do not sell or rent your personal data to any third party.

Disclosure to Third Parties

We may disclose your data:

1. To service providers who help operate our website, WhatsApp integration, or email delivery
2. If required by law, regulation, court order, or government authority
3. To protect our legal rights or prevent fraud

WhatsApp Communication

When you click on our “Send Enquiry” button, you initiate a WhatsApp chat with us. Please note:

1. Your message is sent via WhatsApp’s platform, which has its own privacy practices
2. We only use this information to respond to your request or follow up on your enquiry

Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure.

Your Rights Under PDPA

You have the right to:

1. Access and correct your personal data held by us
2. Withdraw consent for us to process your data (subject to legal and contractual restrictions)
3. Make a complaint regarding misuse of your data

To exercise your rights, please contact us at:

1. Email: [email protected]
2. WhatsApp: 016-348 9525

Retention of Data

We retain your personal data only as long as necessary for the purposes stated above, or as required by law.

Cookies and Website Tracking

Our website may use cookies and third-party analytics tools (such as Google Analytics) to:

1. Understand user behaviour
2. Improve website experience

You may disable cookies in your browser settings.

Third-Party Links

Our website may contain links to third-party platforms such as WhatsApp or Instagram. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We reserve the right to amend this Privacy Policy from time to time. The latest version will be published on this page with the updated effective date.

Contact Us

If you have questions about this Privacy Policy or wish to update your data, please contact us:

V Kraf Enterprise

1. By email: [email protected]
2. Through our Contact Us page
3. Via WhatsApp: 016-348 9525